Jasna Tuta, the company JADRANJE IN UMETNIŠKO USTVARJANJE Jasna Tuta s.p. publishes and sells books, runs personal and group programmes, courses, e-courses and trainings, professional lessons, coaching …. and other related content. Customers are natural and legal persons.

Services and definitions

The services of Jasna Tuta, the company JADRANJE IN UMETNIŠKO USTVARJANJE Jasna Tuta s.p., essentially include the following services:

– Writing, publishing and marketing of books (printed and electronic)

– Creation, preparation and marketing of various online educational programmes and modules (e-learning) on various topics

– Consulting and training on navigation and personal growth

– Conducting seminars, workshops and other events and training.

– Organisation of various meetings and events

– Conferences within various companies, associations, schools, libraries, etc.

Service providers include:


– Other providers, if indicated in the individual programme or training module.

The User

Any natural or legal person who has established a business relationship with a particular provider through the provider’s website or by other appropriate means for the use of services – purchase of access to a particular educational programme, purchase of a ticket for a seminar or workshop, etc. (hereinafter referred to as subscriber or user).

Educational programmes and courses

The programme to which the user has access can be delivered online (coaching) or in person. The objective of the courses is for the user to acquire knowledge and new skills. The objective of coaching is to guide the user on a path of personal growth, so that he or she can use his or her potential in the direction of his or her wishes and plans.

Validity and application of the General Terms and Conditions

The General Terms and Conditions are binding for all users or customers, as the general provisions apply to all services, but specific provisions may apply for a particular service in addition to the general provisions, which will be clearly stated in the particular training programme or course.

By using the provider’s services, the user acknowledges that he has read, understood and fully accepted these General Terms and Conditions.

The General Conditions, together with the order for services placed through the jasnatuta.com website and all subpages of this website, shall have the character of a contract concluded between the Provider and the User. If the Provider and the User enter into a contract in writing, the General Terms and Conditions shall supplement the contractual provisions. In case of conflict, the individual provisions of the contract shall prevail over the provisions of the General Terms and Conditions.

The provider has the right to change the provisions of these General Terms and Conditions without prior notice, including changes to the prices of individual services, whereby the date of change shall be deemed the date of publication on jasnatuta.com.

Users should check the supplier’s websites weekly for any changes to the General Terms and Conditions, as within 15 days of their publication they will take direct effect and the business relationship will continue under the changed terms and conditions. The supplier shall inform all customers of the changes through its communication channels (e-mail). If the user independently unsubscribes from receiving these notifications and is therefore not informed of the changes, the supplier shall not be held liable for any problems or consequences whatsoever.

In the event of changes to price lists, the revised prices shall be valid from the date of publication.

Prices and trading conditions

All prices stated in the price lists or on the website are in euros (€) and, unless otherwise stated, do not include value added tax (VAT) – JADRANJE IN UMETNIŠKO USTVARJANJE Jasna Tuta s.p. is not a VAT payer.

JADRANJE IN UMETNIŠKO USTVARJANJE Jasna Tuta s.p. charges its services according to the individual programme – according to the price list in force from time to time, as a single payment at the time of order or in instalments. All conditions of purchase, payment, etc. are always indicated on the page where the purchase can be made.

Due to the nature of the supplier’s services (training programmes and courses, workshops, seminars, etc.), the user has access to the ordered content after actual payment for the services ordered.

The provider terminates the provision of services to the user at the end of the period for which the contract or service ordered was concluded.

If the supplier does not send the user an offer, it shall be assumed that the supplier does not wish to establish a business relationship and shall not be obliged to do so, nor shall the supplier be liable to the user for any damages arising from the failure to send the offer.

The user acknowledges and accepts that in the event of overpayment, incorrect or duplicate payment by the user, in the event of the supplier issuing a partial or full credit note, etc., if the supplier is obliged to return the money to the user or issue additional documents, the supplier will be entitled to charge the user for the relevant administrative costs.

The user accepts that the supplier may also only issue an invoice to the user in electronic form and send it to the user.

Should the user wish or require the invoice(s) to be issued in paper form (e.g. if the user loses the invoice and wishes to re-issue it in paper form, etc.), the supplier shall be entitled to charge the user the administrative costs for issuing the invoice.

Conclusion, duration and termination of the subscription contract, payment method

Ordering services and concluding the contract shall be regarded as an order in the same way as purchasing or paying for a specific programme or training course. By making the purchase, the subscriber or user accepts and subscribes to these General Terms and Conditions.

The images contained in the offer and other materials provided by the provider, including the website, are symbolic and the user may not rely on them in any way or claim from the provider on the basis of them.

The parties may terminate the contract at any time and without notice by written notice to the other party if the other party, even after having been notified, violates the provisions of this contract or causes damage to the other party.

If the provider terminates the contract in the case referred to in the preceding paragraph, it shall not be obliged to allow the user to use any service that the user has paid for or rented in advance, nor shall it be obliged to pay compensation or damages to the user for any unused part of the service.

The parties may terminate the contract at any time. Due to the nature of the services, there is no notice period: the provider undertakes to terminate the contract as soon as possible.

In the event of cancellation of participation in programmes for which the subscriber pays monthly access, the provider may not charge the subscription fee for the next billing period in the event of cancellation if the subscriber has cancelled the services.

In the event of termination of the contract due to the Subscriber’s breach of these General Terms and Conditions, the Provider shall be entitled to terminate participation in and access to the Services immediately and without prior notice, without being liable in such a case for any pecuniary or non-pecuniary damage that the Subscriber may suffer as a result of the Provider’s discontinuation of the provision of the Services.

Unless expressly provided otherwise in the offer or in a written contract between the user and the provider, the contract between the provider and the user is concluded for the period of time specified in the specific schedule.

The user may withdraw from the contract in writing, either digitally or physically (by post to the supplier’s address).

The user undertakes to settle all obligations incurred up to the date of termination. In the event of early termination of the contract by the user in the event of prepayment of services for a certain period of time, the user shall not be entitled to a refund of the prepaid amount, except in the event of a serious breach of contractual obligations by the provider.

The provider shall give the user access to the ordered or purchased educational content immediately or as soon as possible after payment, as visible on the transaction account, and in any case at least on the next working day.

Methods of payment

– bank transfer – payment to the supplier’s bank account. On the jasnatuta.com website, some services (most single-payment services) are ordered via a service-specific order form. After filling in the order form and submitting the order, the user is redirected to the payment information page and at the same time receives an order confirmation in his/her e-mail, which is also accompanied by payment information.

– Cash payment – for some services, cash payment is possible by prior agreement. In this case, the supplier will issue a physical invoice from the company’s bound invoice book.

Technical procedures for the conclusion of the contract (order)

As stated above, placing an order is regarded as a purchase. The user or user places an order on the individual promotional pages by clicking on clearly marked buttons. After clicking on the order button, the user is redirected to a ‘shopping cart’ page where he or she can select the quantity, enter discount codes, etc. Upon clicking the “Continue with order” button, the user is redirected to a page where he or she enters his or her order data. On the same page, the user can also choose between the payment methods offered and a summary of the order; at the bottom of the page, the user must indicate his or her acceptance of these General Terms and Conditions. The order is completed by clicking on the button at the bottom of the page.

After placing the order, the user is redirected to the final page with a summary of the order and at the same time receives a message to his e-mail address informing him that the order is being processed and a summary of the order.

Once payment has been received, the user receives a message to his e-mail address informing him that the order has been completed.

Technical means to identify and correct errors before placing an order

The online shop provides basic means for identifying and correcting errors before placing an order, in particular, spell-checking, checking the correct spelling of the e-mail address at which the user can be contacted in the event of an error in the order, and checking the location (city and country) – the website operates in Slovenia.

Service deadlines

The Provider shall provide the service within the deadline specified in the offer for the particular programme, workshop, seminar or other service provided by The Provider, in accordance with the Price List or in correspondence between The Provider and the User.

In the event of force majeure, the deadlines for performance of the service shall be extended for the duration of the force majeure, provided that The Provider informs the user of the force majeure as soon as possible. Events outside the sphere of the contractor shall also be considered force majeure.

Delivery of goods

Products in stock shall be delivered within 5 working days via Pošta Slovenije. Goods purchased via our online shop are delivered only to addresses within the European Community. Shipping costs vary from country to country. If we are unable to deliver the ordered products within the specified time, we will inform you using the contact details you gave us when ordering. If you have any further questions, please contact us by e-mail at info@jasnatuta.com.


Under no circumstances shall the user (the ordering party) acquire a copyright on the training programmes or modules developed by the provider or for which the provider holds a material copyright. The provider may change the way in which the copyright ownership of the material is indicated at any time.

In the event that the provider develops a specific training programme in cooperation with external partners, all copyright issues shall be agreed upon and registered separately for each training programme.

Without the express written consent of the provider, the user is prohibited from tampering with, modifying or adapting the provider’s copyrighted works and from transferring rights to such works to third parties.

Customer Support

Customer support is normally available via e-mail or telephone numbers published on the provider’s website.

The supplier shall only be obliged to comply with requests for support submitted via the supplier’s website or sent to the supplier’s e-mail addresses indicated on the website for such cases, starting from the contact e-mail provided by the user when ordering the Services (hereinafter referred to as the user’s e-mail).

The provision of support may be conditional or limited to a specific type of subscription or price list of the Provider.

By placing an order for services, the User authorises the Provider to send information, notifications and questionnaires directly or indirectly related to the Provider’s services to the User’s e-mail for the duration of the contractual relationship.

Rights and Obligations of the Provider

The provider’s services are subject to the general operation of the Internet. The user is aware that the availability of the servers depends on third parties and that the provider will do everything possible to ensure continuous and uninterrupted operation.

The provider undertakes to provide all its services in a professional manner. All educational programmes shall be adapted to be understandable for the stated target audience and to ensure that users benefit from the content as promised.

The provider shall have the right to use positive customer testimonials obtained via e-mail and telephone interviews for marketing purposes. The provider undertakes to anonymise the data, thus making it impossible to identify the user, unless he has obtained his explicit consent.

The provider is entitled to use data from server logs and other sources for analysis, better customer segmentation and marketing to customers.

Exclusion and limitation of supplier’s and user’s liability

The provider shall not be liable for any damage caused to the user in connection with the use of or in connection with its services, insofar as such damage is caused by

– the behaviour of the user or of a person for whom the user is responsible or who acts in the user’s interest;

– behaviour of third parties;

– force majeure; force majeure also includes prolonged interruptions or disruptions in the power supply, unforeseen hardware or software failures, failures or disruptions in access to the Internet network, technical problems of the provider of server colocation or other providers of products and services required or used by the provider; the aforementioned events are considered force majeure even if they originate from the sphere of influence of the provider.

The provider shall not be liable for any damage caused to the user or any person connected to the user by viruses or other malicious code or the hacking of a computer or computer system.

The user is responsible for making and keeping back-up copies of their data located on the supplier’s servers.

The user who, while using the Service, causes damage to the provider or third parties shall be obliged to compensate the provider in accordance with the general rules on liability for damages. Providing information necessary to claim compensation to the injured party or a person authorised by the injured party, a court of law or other competent authority shall not be considered a violation of the user’s trade secrets.

The user shall use the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari, Opera browsers when using the suppliers’ websites and applications. In the event that the user does not use the latest versions of the browsers, the supplier shall not be liable for any malfunctions or misrepresentation of the websites and applications.

Awareness of the company’s liability for material defects

The Supplier undertakes to deliver the Goods to you in accordance with the Demonstration Material and the Contract and shall be liable for any material defects in its performance.

Under the Consumer Protection Act, a material defect is said to exist

– if the item does not have the characteristics necessary for its normal use;

– if the item does not have the characteristics necessary for the particular use for which the buyer acquired it, which was known or should have been known to the seller;

– if the thing does not possess the qualities and characteristics expressly or tacitly agreed or prescribed;

– if the seller has delivered a good that does not correspond to a sample or model, unless the sample or model has been shown for information purposes only.

The suitability of the goods for normal use shall be judged by reference to ordinary goods of the same type and in the light of any statements made by the supplier regarding the characteristics of the goods (educational programmes), in particular by means of advertising, product presentation, or indications on the goods themselves.

Liability for material defects shall be governed by the statutory provisions governing contractual relations, unless this law provides otherwise.

Exercise of consumer rights arising from material defects

The user may exercise his rights under the law on manufacturing defects if he reports the defect to the supplier within two months from the date on which the defect was discovered.

The user must describe the defect in detail in the defect notice and give the user the opportunity to inspect the item (training programme, material, etc.).

The notice of defect may be delivered to the Supplier personally by the Contracting Authority and the Supplier shall provide the Contracting Authority with a receipt to that effect.

The Contracting Authority, after duly notifying the Supplier of the defect, has the right to require the Supplier to:

– correct the defect in the programme or teaching material; or

– refund a part of the amount paid in proportion to the defect; or

– refund the full amount paid.

In any event, you shall also have the right to claim compensation from the Supplier for any damages or costs incurred as a result of defective educational programmes or other products or services provided by the Supplier.

The rights of the purchaser under the first paragraph shall expire at the end of a period of two years from the date on which the purchaser notified the Supplier of the material defect.

Supplier’s obligations in case of material defect

If the existence of a defect in a particular product of the supplier or of an irregularity in the service provided is not disputed, the company shall comply with the consumer’s request as soon as possible, but no later than within eight days.

If the existence of a defect in the products or an irregularity in the service provided is disputed, the company must respond in writing to the user’s request no later than eight days after receipt of the request.

Rights and obligations of the user

The user as a natural person who obtains or uses the services of the provider for purposes outside his or her professional or gainful activity (consumer) may withdraw from the contract within 14 days of its conclusion.

The user-consumer shall inform the provider by e-mail (info@jasnatuta.com) of the withdrawal from the contract or from enrolment in the provider’s educational programme. The provider shall initiate the procedure of cancellation of the user account. In the event that the subscription or purchase is cancelled within 14 days, the provider shall refund the purchase price in accordance with the Consumer Protection Act, and shall do so within 14 days from the date of receipt of the notice of cancellation of the contract by the user.

In no case and at no time shall non-consumer customers be entitled to a refund of the purchase price in the event of cancellation of the services or the contract ordered after the supplier has received the relevant payment.

In the event of a change in the information provided by the user when ordering services, the user is obliged to notify the provider in writing of the change in information no later than 8 days after the change has occurred. In addition to notifying The Supplier, the user is obliged to change the data in the user pages and other applications provided by The Supplier. The user shall suffer all the negative consequences of not communicating the change of data, even if the deadline referred to in the previous sentence has not yet expired.

The user is responsible for the confidentiality, protection and use of passwords and usernames for access to the Services for himself and his users. The user shall also comply with current legislation regarding the publication and provision of information, services and benefits and shall be responsible for all consequences of authorised and unauthorised use of the subscribed Services for himself and his users.

General Data Protection Regulation (GDPR-2)

By accepting the General Terms and Conditions, you consent to the processing of your personal data in accordance with the General Data Protection Regulation (GDPR-2) and in accordance with the General Data Protection Regulation (GDPR). that your e-mail may be used for promotional activities, advertising, for sending offers in the field of marketing.

Complaint procedures

In the event of problems, the user may contact the supplier by phone or e-mail at info@jasnatuta.com or by regular mail (Jasna Tuta, Skladiščna 2, 6210 Sežana).

The Supplier undertakes to conduct the complaint procedure seriously and correctly and (if the user’s complaint is justified) to respond promptly in accordance with these General Terms and to fulfil its obligations under these Terms towards the Buyer or User.

The complaints procedure shall be confidential.

Final Provisions

The Supplier and the User undertake to settle disputes amicably and, if this is not possible, disputes shall be decided by the competent court of the Supplier’s place of business at all times.

The relationship between the provider and the user shall be governed by Slovenian law, without application of the rules of international private law and procedural law.

The contract may be concluded in the Slovenian, Italian or English language.


Skladiščna ulica 2, 6210 Sežana, Slovenia

Contact information

T : +386 (0)30743573, +39 351-5304050

E : info@jasnatuta.com

The General Terms and Conditions were last amended on March 7th 2024.